Get the Best HVAC Solutions for Your Home
Explore our comprehensive range of heating and cooling systems designed to meet your home comfort needs.
Reach Out to Us
Hours
Monday to Friday
8am to 5pm
Saturday – 9am to 1pm
Social
Customer Support Services
What are your customer support hours?
Our customer support team is available Monday through Friday, from 8 AM to 6 PM. We are closed on weekends and public holidays.
How can I contact customer support?
You can reach our customer support team via phone at (905) 687-6653 or email us at support@thefurnaceshop.com.
Do you offer emergency support?
Yes, we provide emergency support for urgent HVAC issues. Please call our hotline at (555) 987-6543 for immediate assistance.
Can I schedule a service appointment online?
Absolutely! You can schedule a service appointment through our website by visiting the ‘Schedule Service’ page.
What should I do if I have a complaint?
If you have any complaints, please contact our customer support team directly. We are committed to resolving issues promptly.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website.
What is your return policy?
We offer a 30-day return policy on all products. Please visit our ‘Returns’ page for more details on how to initiate a return.
How can I provide feedback?
We welcome your feedback! Please email us at dave@niagaraductcleaning.com to share your thoughts and suggestions.
Do you offer installation services?
Yes, we offer professional installation services for all HVAC products purchased from us. Contact us to schedule an installation.
Common Questions About Contacting Us
Find answers to common questions about reaching The Furnace Shop and our customer support services.
What is the best way to contact The Furnace Shop?
The best way to contact us is by phone at (905) 687-6653
How long does it take to get a response from customer support?
We strive to respond to all inquiries within 24 hours during business days.
Can I visit your physical store?
Currently, we operate exclusively online, but our customer support team is ready to assist you with any questions you may have.
How do I request a product catalog?
You can request a digital product catalog by emailing us at catalog@thefurnaceshop.com.
What information do I need to provide when contacting support?
Please have your order number and product details ready when contacting support for faster assistance.
Is there a live chat option available?
Yes, we offer a live chat option on our website for quick and convenient support during business hours.
Reach Out for Your HVAC Solutions
Have questions or ready to start your HVAC project? Our team at The Furnace Shop is here to assist you with all your heating and cooling needs. Contact us now to explore our wide range of products and services tailored for your home.